Last updated: August 2026
These Messaging Terms & Conditions ("Terms") govern the calls, text messages, and emails you may receive from Clear Horizon Financial ("Clear Horizon Financial," "Company," "we," "our," or "us") and its affiliates, successors, or assigns. By submitting your information to us, you agree to these Terms.
By submitting your information, including your phone number and email address, you grant permission and electronically give express consent to receive recurring automated service updates and account notification calls, text messages (e.g., SMS and MMS), and emails from Clear Horizon Financial and its affiliates, successors, or assigns. You also consent to receive customer-care communications, which may include, but are not limited to: responding to your inquiries or questions, confirming or rescheduling appointments, and providing updates regarding action items from previous meetings or the status of your services.
You give express consent to texts and calls being sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up, or any other number that you designate. You also consent to receiving prerecorded messages. Consent to receive automated text messages is not a condition of any purchase, including the purchase of services. Message and data rates may apply to calls/texts — check with your wireless carrier if you have questions. Please see the Cancellation section below to learn how you can opt out of receiving further promotional or personalized text messages, calls, and/or emails.
Your phone number will not be sold, shared, or transferred to any third parties, affiliates, or partners for their own purposes; however, understand that Clear Horizon Financial may use a third-party messaging service vendor to send messages to you on our behalf. This third-party messaging service vendor will delete all data once we no longer use their service. For the purposes of messaging, this third party acts as our service provider and data processor of your information for Clear Horizon Financial. We take keeping your information safe and secure very seriously. By submitting your information, you also agree to our Privacy Policy. Please refer to our Privacy Policy for more information about privacy.
Message frequency will vary based on your level of interaction and the status of your service. Clear Horizon Financial reserves the right to alter the frequency of messages sent at any time, including to increase or decrease the total number of messages sent, and we may continue to send you texts/calls, automated and manually dialed, until and/or unless you cancel as described under Cancellation. We also reserve the right to change the short code or phone number from which messages are sent, and will notify you who is sending the text from the new number.
By providing us your phone number and consenting to receive text messages/calls, you confirm that you are the owner of that mobile phone number, that you control access to that number, and that you will notify Clear Horizon Financial of any changes to your phone number. If you change your phone number after submitting your information to us and notify us of that new number, you consent to receive texts and/or calls as described in these Terms at the new phone number unless you cancel as described below.
You may opt out of any text messaging received from Clear Horizon Financial by texting any of the following keywords in reply to a message you receive from us: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. After you text one of these keywords, you may receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include one of these keyword commands, and you agree that Clear Horizon Financial will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages through any other programs you have joined, or if you resubmit your information to us, until you separately unsubscribe from those programs.
You may also cancel any calls, texts, or emails from Clear Horizon Financial in writing and/or verbally. If you are experiencing any problems, need HELP, wish to update your preferences, or wish to opt out of text messaging and/or calls, please call us at (888) 600-1450, visit our website at clearhorizon-financial.com and refer to our Privacy Policy, or send us an email at privacy@clearhorizon-financial.com. Assistance can also be received by texting HELP.
1. In the interest of resolving disputes between you and Clear Horizon Financial in the most expedient and cost-effective manner, you and Clear Horizon Financial agree that any dispute arising out of or in any way related to these Terms or your receipt of text messages from Clear Horizon Financial or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Terms or your receipt of text messages from Clear Horizon Financial, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. You understand and agree that, by agreeing to these Terms, you and Clear Horizon Financial are each waiving the right to a trial by jury or to participate in a class action, and that these Terms shall be subject to and governed by the Federal Arbitration Act.
2. Notwithstanding the paragraph above, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of you or Clear Horizon Financial to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
3. Any arbitration between you and Clear Horizon Financial will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement. If you or Clear Horizon Financial intends to seek arbitration, the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). Clear Horizon Financial's address for Notice is: Clear Horizon Financial LLC, Attn: Legal, 235 N Westmonte Drive, Suite 122, Altamonte Springs, FL 32714. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and Clear Horizon Financial will make good-faith efforts to resolve the claim directly, but if you and Clear Horizon Financial do not reach an agreement within 30 days after the Notice is received, you or Clear Horizon Financial may commence an arbitration proceeding.
Questions about these Terms? Call (888) 600-1450 or email privacy@clearhorizon-financial.com.