Understanding Timeshare Assistance: What You Need to Know

Marcus Thompson is a Senior Case Manager at Clear Horizon Financial with more than 8 years of experience in the timeshare exit industry. He has successfully guided clients through contract exits with major resort brands including Wyndham, Westgate, Marriott, and Diamond. Marcus oversees the full case-management process, from initial review through formal filings and resort escalation, ensuring each client receives individualized attention and clear communication throughout their exit journey. His deep familiarity with resort-specific procedures allows him to anticipate challenges and respond effectively to resort communications. Marcus is committed to transparency and works closely with clients to keep them informed at every stage, helping families across the country achieve documented, successful releases from burdensome timeshare obligations.

Sarah Kellerman serves as a Consumer Law Specialist at Clear Horizon Financial, bringing 6 years of focused experience in consumer protection and regulatory strategy. She specializes in identifying and building misrepresentation claims for clients who believe they were misled during their timeshare purchase. Sarah plays a key role in preparing formal regulatory complaints and cancellation filings, leveraging her knowledge of consumer law to strengthen each client's case. Her strategic approach helps uncover violations that can serve as leverage points in the exit process. Sarah is dedicated to protecting clients' rights and financial well-being, ensuring that every case is handled with thoroughness, transparency, and a strong commitment to achieving successful, documented outcomes for the families she serves.

David Reyes is the Deed Analysis Expert at Clear Horizon Financial, with 5 years of specialized experience examining timeshare deeds and contracts. He leads the company's AI-powered contract analysis process, carefully reviewing agreements to identify potential leverage points that can support a successful exit strategy. David's meticulous attention to detail ensures that no opportunity is overlooked when building a client's case file. His work forms a critical foundation for the case-management process, informing filings, escalation strategies, and negotiations with resorts. David is passionate about helping timeshare owners understand their contracts and is committed to providing clear, honest guidance throughout each client's path toward financial freedom.

Christopher Thompson serves as President of Clear Horizon Financial, overseeing daily operations and the standards that guide the company's client service and case-management process. He works closely with department leaders to support thorough case reviews, consistent follow-through, and clear communication from initial consultation through resolution. Christopher focuses on strengthening internal processes so that each client's circumstances receive careful attention and cases move forward with defined responsibilities and accountability. His approach emphasizes setting realistic expectations, maintaining detailed documentation, and keeping clients informed throughout their timeshare exit journey. Christopher is committed to building a company families can trust, with an emphasis on personalized service, professional integrity, and helping clients pursue documented releases from unwanted timeshare obligations.

Tyler Larson is the Chief Executive Officer of Clear Horizon Financial, leading the company's strategic direction and commitment to helping families address unwanted timeshare obligations. He focuses on building the team, resources, and service standards needed to support clients through a complex and often frustrating process. Tyler works with company leadership to align business decisions with client needs, emphasizing transparent communication, responsible growth, and accountability across the organization. His leadership centers on creating a consistent client experience in which families understand their options, the progress of their cases, and the next steps involved. Tyler is dedicated to strengthening Clear Horizon Financial's long-term ability to serve clients with care, professionalism, and a clear focus on documented outcomes.